From Social Media to Social CRM

Oracle Social CRM Applications

Power of Customer Intelligence - Jim Davis Explains

Social Media Metrics

Social Media Metrics

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Social media around the world 2011

Social media around the world 2011

View more presentations from steven van belleghem

What is Social CRM?

Social Media for SEO in 2012

Social Media for SEO in 2012

View more presentations from Rand Fishkin

Developing a Social Media Strategy in 7 Steps

Developing a Social Media Strategy in 7 Steps

View more presentations from Jay Baer

Using Social Media to Engage an Audience

Measuring Engagement Levels in Social Media

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Important of Social CRM

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New call center certification targets social media

New call center certification targets social media

Social CRM: The New Face of Customer Engagement

Social CRM: The New Face of Customer Engagement

Transforming into a Social CRM Enterprise - CRM Magazine

Transforming into a Social CRM Enterprise - CRM Magazine