4 months in row they have problems with system availability due to capacity issue. The problem (less than 70% availability) will happen in the next 6 months. To fix the problem they need 9 months to complete procurement and installation. During system problem, capacity increase is very unlike to happen. So we could expect the problem to be resolved in the next 10 months, the soonest.
In the mean time, IT team must improve their problem management. They have to quit from fire fighting mode. They have to manage the problem resolution systematically. Avoid problem to happen is always better then wait them to happen. Problem, asset and configuration inventory will help IT team to build a knowledge base and alert scheme to reduce risks. Less IT problem will be represented in good system availability (above 95%)
Alert scheme will be useless if there is no urgency to resolve the problem as quick as possible. Even today lots of customer complaints of long hours waiting to process their claim. With system problem to occur, how many more hours the customer should wait. How can you clear out the company image ?
We have to bring IT team into the next level !
BalasHapus4 months in row they have problems with system availability due to capacity issue. The problem (less than 70% availability) will happen in the next 6 months. To fix the problem they need 9 months to complete procurement and installation. During system problem, capacity increase is very unlike to happen. So we could expect the problem to be resolved in the next 10 months, the soonest.
In the mean time, IT team must improve their problem management. They have to quit from fire fighting mode. They have to manage the problem resolution systematically. Avoid problem to happen is always better then wait them to happen. Problem, asset and configuration inventory will help IT team to build a knowledge base and alert scheme to reduce risks. Less IT problem will be represented in good system availability (above 95%)
Alert scheme will be useless if there is no urgency to resolve the problem as quick as possible. Even today lots of customer complaints of long hours waiting to process their claim. With system problem to occur, how many more hours the customer should wait. How can you clear out the company image ?
We have to bring them to the next level.